Role: Technical Support - Level two

Status: Perm

Location: San Ramon, CA - onsite

Salary: to $75K

Overview

Under the supervision of the Services Manager of Information Technology, the IT Services Intern provides operational support to the entire IT Organization and, potentially, first and second-level hardware, software, and networking support.  Supported by IT team members and management in other offices, this individual is accountable for providing outstanding customer service and technical support to staff in the local office as well as remote team members throughout the Firm.

Responsibilities

• Primarily support the Red Bank, NJ, Irvine, CA, and San Ramon, CA offices, and provide operational assistance to the IT support staff
• Work with local resources and external vendors to ensure shipment and delivery of assets
• Document, track, and monitor tasks to ensure a timely resolution and effective communication to all parties involved
• At the discretion of the local Service Representative, act as a supplemental resource for technology initiatives
• Assists management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
• Work closely with members of the IT team to ensure the successful completion of technology projects throughout the Firm
• Other responsibilities may be assigned as needed

Position Requirements

• Understanding of end-user support in a Microsoft environment required - experience a plus
• Knowledge of Windows 7 and/or Windows 10, hardware, and the MS Office Suite
• Java, HTML, and SQL coding experience a plus
• Knowledge of mobile technology including mobile OS platforms and hardware functionality
• Knowledge of and the ability to troubleshoot computer hardware and peripherals (networking fundamentals a plus)
• Must be self-motivated and dedicated to continual personal and professional improvement
• Strong ability to work within a team environment
• Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
• Ability to lift up to 50lbs
• Ability to travel to remote offices as needed