Customer Service Representative (HYBRID)

Type: Contract, Full-Time (40 hours per week)

Shift Schedule: Monday-Friday, 10:30 AM to 7 PM --AND/OR-- 11:30 AM to 8 PM

Location: Indianapolis, IN (HYBRID: 2 to 3 days per week in the office, rest of the week remote. Candidates MUST be local.)

Pay Range: $15 to $16 per hour

Position Overview: 

The Customer Service Representatives assist customers via telephone and email. They thoroughly and efficiently gather participant information, access, and address concerns and issues, educate the participant where applicable to prevent the need for future contacts, and document interactions.

Job Description:

Provide excellent customer service and one-call issue resolution
Handle incoming phone calls and assigned email requests along with escalated items
Assist participants with registration and login issues
Assist participants with navigation on the client's site for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non-routine nature
Assist members to complete the client's Health Survey over the phone
Perform other, varied job-related duties as assigned


1-3 years of experience in a technical call center environment or transferable skills

High School Diploma or GED
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency in the utilization of computer software applications, including MS Word and MS Excel
Effectively communicate both verbally and in writing
Pleasant telephone voice, tone, and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a background check and drug screen is required