Contractor must have Customer Service experience preferably in ***banking industry***
Duties and Responsibilities
1. Assist employees in understanding their specific mandatory compliance activities and requirements.
2. Provide detailed guidance via phone, email and chat tools
3. Answer questions related to the fundamental compliance standards.
4. Handle large volume of customer interactions professionally and accurately
5. Demonstrate good judgment in the appropriate method to assist customers
6. Quickly and accurately document customer interactions in customer management tool (Service Now)
7. Performs other job-related duties as assigned
Proficient Microsoft Office skills, Strong problem solving skills and attention to detail, Familiarity with Securities/Finance industry, Ability to deal with competing priorities, Customer Service attitude, 40 WPM minimum typing speed
Education & Experience
Customer Service experience required, Banking industry experience strongly desired