Help Desk – Migration Support

Job Title: Help Desk - Migration Support
Type: Contract Assignment

Contract Duration: ongoing
Start Date: ASAP

Location: Remote to start/Brooklyn, NY



To support the Enterprise user base within a team environment. Responsible for assuring the end-users are provided efficient and timely first and second-level technical support (identify, find, and solve technical issues). Answers phone calls, emails, and personnel requests for technical support. Record, track, and monitor requests to ensure in-time solutions.


Keys to the role:

  • Win 10 migration experience
  • Imaging computers using SCCM
  • Work with little supervision



  • Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365
  • Support PC, Laptop, and Virtual Desktop computer hardware and applications
  • Monitor and update Footprints ticketing system to ensure timely resolution of issues/problems
  • Promptly document and create tickets for all reports of information system problems, including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections
  • Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found
  • Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members
  • Install, configure, update and support both commercial and proprietary applications
  • Establish and maintain Active Directory and e-mail accounts and resource access
  • Perform hardware, software, and basic telephone installations
  • Perform basic printer repair and maintenance
  • Performs moves, adds, and changes
  • Maintain asset inventory
  • Configure and troubleshoot Smartphone Citrix Secure Hub
  • Have a good working knowledge of network connectivity and troubleshooting skills



  • Minimum of 3-5 years’ experience in a role with similar functionality
  • Experience supporting a call center
  • Knowledge of SCCM administrative functions a plus
  • Must have experience with Active Directory
  • Citrix XenDesktop experience a plus
  • Experiencing working with a ticketing system
  • CompTIA A+ Certification
  • High School diploma/GED or higher or equivalent combination of academic and professional experience