POSITION OVERVIEW:
The Senior Implementation Manager will be the project leader for Health Plan Partner and Strategic Commercial client (20k+ employees) implementations.  Responsibilities include: developing project scope and deliverables, management of project timeline, navigating client organization to ensure proper levels of project support, drive cross-functional support in defining and building new lines of business and processes.  This position will also be responsible for developing business processes to support long-term administration for the client, minimizing organizational costs and business impacts.  There will be a focus on Medicare, Medicaid and Strategic Commercial clients.

MAJOR DUTIES AND RESPONSIBILITIES:

Implementation Management:

• Leads and owns the success of client implementation projects.
• Responsible for project management and coordination with the Client’s project manager to meet defined deliverables. Responsibilities include: developing project plan to implement various lines of business, including new membership and transitioning existing business; managing internal cross-functional resources to deliver administrative/operational solutions; escalation of non-standard requests to determine organizational support and drive the delivery of all project milestones and tasks.
• Support, monitor and ensure success of end-to-end testing and non-standard processes, including Provider Recruitment efforts, client/insurance company's Customer Service training and business transition activities to support insurance carrier's product rollout.
• Provides timely communication of project status, issues and risks to Operations and Sales leadership, including offering solutions to issues and risks for decisioning.
• Ensures post-implementation success of all deliverables. Drives for solutions with appropriate functional areas if a process isn’t functioning as expected, manages completion of run out of items that are still in process at go-live. Facilitates post-go live rapid response cross functional meetings.
• Solution Design:
• Facilitates discovery sessions with clients and insurance company's cross functional experts to identify and understand client requirements, for new and existing client projects.
• Uses consultative approach to drive client to insurance carrier's standard requirements and business practices, where possible.
• Works cross-functionally and with Leadership team to address non-standard process and support requests from clients. Includes gap identification against insurance carrier's current capabilities and driving discussions to solution.
• Understands and documents requirements, obtains client alignment.
• Shares solutions and key decisions with Business Development/Sales for inclusion in the contract.

CORE COMPETENCIES:

• Demonstrated ability to lead vast cross functional teams and proven experience delivering on internal and client expectations.
• Proven ability to positively interact at all levels, within insurance carrier and client organizations; has an executive presence.
• Proven ability to influence and negotiate positive outcomes, and manage difficult conversations.
• Proven ability to work with ambiguous or little direction, on projects with high risk and reward; ability to operate with a high degree of flexibility.

QUALIFICATIONS:

• Bachelor Degree or equivalent experience required
• 3-5 years Project Management experience, preferably Healthcare implementations
• Experience with Medicare and Medicaid administration
• Strong verbal and written communication skills with varying skill levels across organization including Executive Leadership team, Sales team, Cross Functional teams, and externally with clients and brokers.
• Preferred knowledge of SalesForce and/or SAP Cloud for Customer
• Solid knowledge of Microsoft suite of applications