Customer Service Representative - Bilingual (French-English)

Temporary Staffing
Written By Delia Bonfilio

Job Type: Contract (with Temp-to-Perm potential)

Location: Remote - **TEMPORARILY** (NOTE: Must be within 1-Hour drive of Port Washington, NY; this is a remote position to start, but selected candidates must be prepared to report onsite in the future when directed)

Start Date: ASAP

Duration: Ongoing (with potential for Permanent/Full-Time conversion after 6 Months to 1 Year)

Work Schedule: Monday–Friday, 11:00 AM–7:15 PM EST

Training Schedule: Monday–Friday, 9:00 AM–5:00 PM EST (2 Weeks, 35 Hours/Week)

Compensation: English-Speaking Candidates: $17.50/hour | Bilingual French-English Speaking Candidates: $20.00/hour

Key Responsibilities:

  • Answer incoming calls and process orders.

  • Resolve customer issues and complaints with professionalism.

  • Document interactions and categorize calls accurately.

  • Provide updates on order and shipping status, and stock availability.

  • Maintain high levels of service and uphold client's standards.

  • Handle a high volume of inbound calls (up to 90% of shift).

Qualifications:

Required:

  • High school diploma or GED

  • 1+ year in customer service, call center, or hospitality environment

  • Excellent verbal and written communication

  • Strong telephone etiquette and computer navigation skills

  • Proficiency in MS Word, Excel, and internet tools

  • Ability to multitask and remain calm under pressure

Preferred:

  • Bilingual (French-English)

  • College degree

  • SAP experience

  • Background in the optical industry or familiarity with eyewear products

Work-From-Home Requirements:

  • Wired internet connection (no Wi-Fi)

  • Desk or table located near power source and router

  • Quiet and distraction-free work environment

  • Willingness to transport and set up equipment with guidance

DETAILS AT A GLANCE

JOB TITLE: Customer Service Representative - Bilingual (French-English)

JOB TYPE: Contract (with Temp-to-Perm potential)

HOURS: Monday–Friday, 11:00 AM–7:15 PM EST

LOCATION: Remote (currently & temporarily) | Port Washington, NY (in the future)

START DATE: ASAP

DURATION: Ongoing (with potential for Permanent/Full-Time conversion after 6 Months to 1 Year)

COMPENSATION: English-Speaking Candidates: $17.50/hour | Bilingual French-English Speaking Candidates: $20.00/hour

BNA RECRUITER: Nick Yacobi

HOW TO APPLY: Click on the apply button and send your resume to BNA. Please make sure to reference the job title in the subject line.

This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.

Delia Bonfilio
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