Document Validation Specialist - NYC
Status: Contract Assignment
Contract Duration: open ended, could extend, could go perm
Role: Document Validation Specialist
Practice Area: Customer Contact Center
Openings: 8
Start Date: ASAP
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Location: 100% Onsite - NYC
Shift: Mon - Fri, 9a to 5p (35 hours a week)
Pay Rate: $22/hour
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Staffing Requisition – Intake Specialist (Document Validation)
This role is a critical part of our Client Operations team, ensuring that retained clients’ documentation is accurate, complete, and processed efficiently.
Position Overview
The Intake Specialist on the Document Validation team is responsible for managing client correspondence, verifying and uploading documents into case management systems, and ensuring compliance with firm standards. This is a highly detail-oriented position requiring accuracy, adaptability, and professionalism. Intake Specialists play a vital role in advancing cases through the pipeline while delivering empathetic and consistent client service.
Core Responsibilities
Collect, validate, and upload client documentation across case management platforms.
Manage follow-up communications and shared inboxes.
Review, process, and route physical and digital mail correspondence.
Ensure accurate case file setup and transfer to appropriate systems.
Collaborate seamlessly with Intake, Client Liaison, and Legal teams.
Deliver high-quality customer service in a high-volume call center environment.
Maintain data integrity through precise data entry in case management and CRM systems.
Manage client expectations by explaining the claims process clearly.
Support special projects as needed.
Desired Candidate Profile
Key Traits
Adaptable
Positive and professional attitude
Detail-oriented
Quick learner with strong information retention
Requirements
Previous experience in client services, call center, or legal support preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Ability to work effectively in a high-volume, fast-paced environment.
Proficiency with case management or CRM software is a plus.
DETAILS AT A GLANCE
JOB TITLE: Document Validation Specialist
JOB TYPE: Contract (W2)
HOURS: Monday-Friday, 8 hours per day, 35 hours per week (1st shift hours)
LOCATION: NY, NY (100% onsite)
START DATE: ASAP
END DATE: 12/31/2025 (with potential for extension)
COMPENSATION: $22.00 per hour
BNA RECRUITER: Thomas S. Taubes
HOW TO APPLY: Click on the apply button and send your resume to BNA. Please make sure to reference the job title in the subject line.
This role is a TEMPORARY position through BNA. You would be employed and paid by our company and working directly with our client.