Field Service Technician (Production Inkjet / Web Press Systems)
Job Title: Field Service Technician (Production Inkjet / Web Press Systems)
Job Type: Full-Time (Direct Hire)
Reports To: Service Director
Work Location: Remote AND Traveling position; candidates located in CT (preferred), NC, VA, or Chicago/Chicagoland, IL may be considered for this role
Work Schedule: Monday-Friday, 40+ hours per week
Travel: At least 50%
Travel Schedule & Information:
Weekly travel: Fly out Monday, onsite Monday afternoon through Friday morning, return home Friday afternoon
Remote work when not traveling (approximately 1 week per month)
Salary Range: $70,000-$85,000
Company Overview: Our leading client provides customized production printing, data collection, and quality control solutions supporting high-volume print operations. Their capabilities include hybrid printing for web presses, industrial inkjet platforms, envelope printers, vision integrity systems, inserters, and finishing equipment. They also offer consulting, software development, test lab services, and remote system support.
Position Overview: Our client is seeking an experienced Field Service Technician to support industrial production inkjet and continuous web press environments across customer sites nationwide.
The ideal candidate comes from a manufacturing or print factory background and is comfortable working around analog web presses, high-volume inkjet platforms, and finishing equipment. Strong electrical and mechanical troubleshooting skills are essential, including regular use of a volt meter.
Please Note: This role is hands-on and field-based, supporting large-format production printing systems — NOT office copiers or standard MFP equipment.
What You’ll Do:
Install, service, and support DDS production inkjet and web press systems following technical drawings and SOPs
Troubleshoot electrical and mechanical issues using diagnostic tools including volt meters and multimeters
Support large-scale industrial inkjet printers (color or monochrome preferred)
Work directly in production print factory environments with continuous web presses
Diagnose system failures, replace components, and order parts as needed
Collaborate with internal engineering and support teams
Maintain high levels of customer satisfaction through professional onsite support
Provide remote technical support when not traveling
Required Qualifications:
High School Diploma/GED
Minimum 4+ years of hands-on service experience in production print, manufacturing, or industrial equipment environments
Experience working with continuous web presses, production inkjet systems, or large-scale printing equipment
Strong electrical and mechanical aptitude
Hands-on experience using a volt meter for troubleshooting
Comfortable working in factory / production floor settings
Ability to read and interpret technical drawings and schematics
Proficiency with Windows-based systems
Valid driver’s license and passport
Ability to pass a background check & drug test
Preferred Experience:
Analog web press facility experience
Industrial inkjet (color or monochrome)
Vision systems, finishing equipment, or mail/insert operations
Manufacturing maintenance or production print backgrounds
DETAILS AT A GLANCE
JOB TITLE: Field Service Technician (Production Inkjet / Web Press Systems)
JOB TYPE: Full-Time
START DATE: ASAP
LOCATION: Remote AND Traveling position; candidates located in CT (preferred), NC, VA, or Chicago/Chicagoland, IL may be considered for this role
TIME COMMITMENT: Monday-Friday, 40+ hours per week
TRAVEL: At least 50%
SALARY RANGE: $70,000-$85,000
APPLICATION DEADLINE: ASAP
BNA RECRUITER: Nick Yacobi
HOW TO APPLY: Click on the apply button, fill out the form and upload your resume.
Please make sure to reference the job title and the BNA Recruiter Name.
This role is a FULL TIME position sourced through BNA. You would be employed and paid by the client company but we would represent you up until the offer stage.