Corporate and Customer Engagement Manager

The successful candidate will have the opportunity to craft the strategy and execute various programs aimed at growing engagement, awareness, community, and loyalty among 3 key stakeholder groups:

• Staff
• Customers
• Signature brand Consumers

We will empower this person to develop content and/or experiences that engage people and create meaningful interactions over time.

Corporate Engagement

• Plan and manage company events including travel, lodging, food and beverage, site/vendor management, technology, pre/post communications, etc. Tentpole annual events include:
• Holiday Party
• Summer & Winter Summits (company meetings)
• Volunteer activities with non-profit partners
• Own and manage the relationships with all corporate non-profit partnerships and charitable relationships.
• Ensure that the firm is well-positioned to offer support and resources to nourish these partnerships and make a true difference in the community.
• Encourage collaboration and participation from the staff and organize any on/off-site activities related to these groups.
• Collaborate with HR, Sales, and other teams to create and memorialize training and onboarding materials for staff, brokers, distributors, and other stakeholders
• Actively assist in the onboarding and welcoming of new staff to the team

Customer Engagement (Trade Partners)

• Plan and manage customer events, national tradeshows, and other major events including travel, lodging, exhibitor services planning, product and material coordination/shipping, vendor management, pre/post communications, shipping, and in certain cases, onsite management/run of the show
• We currently support an annual calendar of close to 10 national tradeshows, of which around half require attendance and onsite management of booth setup, product display, etc.
• Plan and host our annual summer customer cocktail party including venue selection, food/beverage/décor, guest management, and onsite run-of-show

Consumer Engagement (End-User)

• Drive loyalty and engagement by managing the signature brand-consumer community:
• Social Media community management
• Identify and/or field requests for partnerships and collaborations
• Manage customer service for our online store
• Community inbox
• Loyalty & Subscribers
• Brand ambassadors
• General inbox submissions

Qualifications

• 3-5+ years’ experience in/around hospitality, community building, engagement marketing, event planning, etc.
• Outstanding communication skills (verbal and written) with a passion for creating connection, community, and loyalty around shared goals and mission
• Experience working with and talking about food is a plus
• Detail-oriented and able to work both autonomously and collaboratively
• Must have a sense of urgency; ability to work under time constraints
• Ability to multi-task
• Ability to lift 25+ lbs. and spend some days very active on your feet and moving around
• Eagerness to spend a portion of your week in the NYC office (typically 3 days per week minimally)
• Eagerness to travel for certain shows and events (approx. 4-6 multi-day trips per year)