Job Title: Tech Support

Type: Temp

Start Date: ASAP

End Date: April 2023

Location: Piscataway NJ

Overview:

• This is a contract assignment, hours are 9:00AM – 5:30PM EST M-F in Piscataway, New Jersey Office (no hybrid schedules – 100% onsite in Piscataway M-F)
• End date is April 2023 – with a chance of extension
• Helpdesk / IT Support experience (in-person)
• The ideal candidate with have 1-3 years of experience
• The ideal candidate will have experience with Microsoft Office Suite, supporting an ERP system, and working with servers

Responsibilities:

• Maintain a superior level of knowledge of server/client operating systems and various applications that are essential for business.
• Accustomed to working in a small team with variable workloads and responsibilities.
• Comfortable collaborating with IT personnel based in different countries.
• Ensure IT helpdesk and tickets issued are handled in an efficient manner.
• Provide IT training to new users and possess an ability to patiently continue teaching and reinforcing concepts.
• Ability to prioritize and pivot as business needs and stakeholders' needs change.
• Must be responsive on an as-needed basis, especially if are experiencing critical issues that may impact business.
• Proactive in providing IT Management informed on all IT-related information that may impact business.
• Assist in the maintenance of all of the hardware which includes but is not limited to laptops, desktops, servers, printers, mobile devices, routers, switches, etc.
• Notify vendors when equipment needs to be repaired and/or obtain vendor Return Authorizations while keeping records.
• Take lead on IT projects as delegated by IT management.
• Performs regular preventive maintenance for computer, data communication, and/or peripherals.
• Willingness to follow, improve and help create departmental policies such as the organization of IT spaces and documentation guidelines.