Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days and hybrid remote/in-person schedules for most roles!). Grow your career and work closely with business, product, and technology teams through the entire software development process to ensure successful delivery of products and feature enhancements.

Your responsibilities as IT Business Analyst:

· Business Analysis

· Analyze and evaluate the needs of stakeholders, and accordingly, any products, services, systems, processes, or workflows affected by those needs.

· Scope, elicit, analyze and document business requirements for both new and existing applications. The Business Analyst will conduct end-to-end requirements gathering, impact analysis and document user stories, acceptance criteria, use cases, business rules, functional requirements, and others as needed.

· Drive proof of concept evaluation for new ideas and business proposals.

· Help shape product roadmaps that will be crucial in the transforming and accelerating of business results.

· Drive the development pipeline by performing business analysis, developing user stories, documenting As-Is and To-Be processes/workflows, managing User Acceptance Testing (UAT) and supporting feature releases and training.

· Evaluate and draw conclusions from data related to customer behavior.

· Drive the resolution of issues identified during the analysis, design, and testing phases.

· Scrum Management

· Manage multiple projects simultaneously and follow through on all assigned features to ensure they are ready for release within the allotted sprint.

· Application Support

· Investigate, analyze, and prioritize activities to support IT maintenance and enhancement efforts.

· Support DevOps

· Coordinate closely with the DevOps team to support continuous delivery.

· Quality Assurance

· Conduct quality assurance with Behavior Driven Development (“BDD”) approach to validate working/viable software. Perform regression tests and participate in Integration Testing and UAT.

· Other duties as assigned.

Qualified candidates will have:

· 5+ years IT/IS business analysis experience. Experience in the professional accreditation or legal industry a plus.

· Bachelor’s degree in Information Technology or a related field is required.

· Experience with gathering and documenting end-to-end requirements. Ability to create Use Cases, User Stories, workflows, and Business Process Models.

· Must demonstrate superior analytical ability with logic, reasoning, and attention to detail. Ability to investigate and analyze data with appropriate tools.

· Proficient mastery of databases, SQL, HTML, XML, Jira and Confluence is necessary.

· Work experience in an agile development environment is required. Candidate must have the know-how to execute a project using agile methodologies, software, and tools.

· Experience with Salesforce is required. Strong understanding of the Salesforce platform preferred.

· Ability to develop and foster strong relationships with business and IT teams.

· Strong communication skills, both written and oral.

· Proactive, self-motived, highly organized, curious, and creative.

· Experience with developing test plans/scripts.

· Knowledge of Marketing Cloud, NetSuite, Google Analytics, and Mongo database is a plus.

Your benefits

My client is committed to creating an interesting, collegial, and supportive work environment and offers a generous benefits package including:

· Medical, dental and vision plans for employees and their families

· Generous employer contribution to employee retirement savings account

· Ample paid time off and holidays, summer Fridays

· Flexible hybrid remote/in-person scheduling for most roles

· Unlimited access to LinkedIn Learning web-based training along with other career development opportunities

· Work-life balance initiatives

This is a HYBRID position (2 days in office)
35 hour workweek
Candidates must be vaccinated