Role: Tech Support - onsite

Type: Temp
Start Date: ASAP
Duration: 6 months to start
Location: 100% Remote
Location: Lake Mary, FL

Responsibilities/Overview:

• Requires contractor to be onsite in the office daily.
• This role is more back-end/office support than providing technical troubleshooting support.
• They will be responsible for all aspects of device intake and processing.
• In addition, they will help teams with hardware deployments, including equipment configuration, imaging, and quality assurance.
• Process mobile device returns for active employees received via UPS shipment

• Check-in mobile devices using the Device Compliance Dashboard
• Confirm and/or update devices received to factory reset and accounts removed
• Determine the condition of the mobile device be redeployed or recycled
• Provide deployable mobile device inventory
• Process shipments to recycle vendor
• Weekly mobile device reconciliation scan

• Assist in deploying laptops throughout the organization; configure settings on Windows and Apple laptops. Performs quality assurance and compliance checks on all devices and equipment prior to deployment.
• Assist with the preparation of disposition of assets from other regions, including shipping boxes to customers. Must communicate with Local Asset Coordinators, TSS Site Managers, Regional Asset Managers, and national teams.
• When receiving/shipping of mobile devices/laptops is slower, the individual will be able to work with our Tech. Support Team on other support tickets.
• The contractor will typically work 40 hour weeks; need the flexibility to work possible overtime/weekend once or twice during the year, if needed.
• Be able to lift and push heavy carts.