Job Title: Tech Support - 2324
Type: Contract Assignment
Start Date: ASAP
Duration: 7 to 8 months
Location: Westlake, TX

Pay Rate - $18/hour

Overview of the role:

• Requires contractor to be onsite in the office daily.
• This role is more back-end/office support than providing technical troubleshooting support.
• Responsible for all aspects of device intake and processing.
• Help teams with hardware deployments, including equipment configuration, imaging and quality assurance.

Responsibilities:

• Process mobile device returns for active employees (received via UPS shipment):
  • Check-in mobile devices using the Device Compliance Dashboard
  • Confirm and/or update devices received to factory reset and accounts removed
  • Determine the condition of the mobile device to be redeployed or recycled
  • Provide deployable mobile device inventory
  • Process shipments to recycle vendor
  • Weekly mobile device reconciliation scan
• Assist in deploying laptops throughout the organization; configure settings on Windows and Apple laptops.
• Performs quality assurance and compliance checks on all devices and equipment prior to deployment.
• Assist with the preparation of disposition of assets from other regions, including shipping boxes to customers
• When receiving/shipping of mobile devices/laptops is slower, the individual will be able to work with our Tech. Support Team on other support tickets.
• The contractor will typically work 40-hour weeks; need the flexibility to work possible overtime/weekend once or twice during the year, if needed.
• Be able to lift and push heavy carts.