Job Title: Data Center Operator

Duration: 4 Months to start, strong chance of long-term extension

Location: Summit, NJ (40%) & Piscataway, NJ (60%)

Company Overview:

Consulting firm and technology solutions integrator with over 30 years of experience providing IT expertise to midsize and enterprise companies. They specialize in infrastructure and data center solutions, IT and business service management, automation, application life cycle management, mobility, project and portfolio management, operational intelligence, security solutions, and the software-defined data center.

Data Center Operator:

The Data Center Operator is responsible for assisting engineers on the Data Center floor both in person and via the telephone, performing equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software, or operating systems.

The data center is a 24x7 operation. Availability to occasionally adjust working hours due to business needs is a requirement. 90% of the job will be M-F, 9-5 working hours.

Responsibilities

• Provide remote hands and eyes for engineers.
• Hardware and software configurations and installation of managed products.
• Completing new cabling projects and managing existing cabling plants.
• Create tickets within the established ticketing system to address customer calls, data center facility, network, and/or system-related alerts.
• Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts
• Communication and escalation steps are taken to ensure prompt resolution of data center facility, network, and customer-related issues.
• Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.
• Receive and inventory equipment from the dock.
• Work with customers, other systems engineers, and management to communicate ticket status.
• Manage tickets:
• This includes ensuring tickets are being opened, worked, and escalated based on set standards
• Review all resolved tickets to ensure properly documented resolution.
• Ensure details of the problems and steps taken to resolve tickets are documented